Privacy policy - Human Matters

1. Who are we?

Human Matters BV is based at Begoniastraat 30, 2627 Schelle. VAT: BE0476 294 942. For questions, reach us at wouter@humanmatters.cc.

2. What data do we collect?

We collect: contact details (name, email, phone, organisation), messages you send through the contact form or email, and anonymised usage data via Plausible Analytics (cookieless) and Mautic (only after explicit consent).

3. What do we use it for?

To answer your questions, keep you informed about trainings and content you asked about, deliver our services, issue invoices and improve the website.

4. Legal basis

We process data based on your consent (newsletter, marketing analytics), performance of a contract (training, book, coaching) or a legal obligation (accounting).

5. Who do we share data with?

Only with processors in the EU: Brevo (transactional email), Mautic on our own EU server (marketing automation), Mollie (payments) and Cal.com on our own EU server (bookings). We never sell or rent your data.

6. Retention

Contact form data: maximum 3 years after last contact. Customer data: 7 years after last invoice (legal retention). Newsletter subscription: until you unsubscribe via the link in every email.

7. Your rights

You have the right to access, rectification, erasure, restriction, portability and withdrawal of consent. Send requests to wouter@humanmatters.cc. You can also file a complaint with the Belgian Data Protection Authority (dataprotectionauthority.be).

8. Security

All our servers are in the EU. Access to personal data is limited to staff who need it. Connections use HTTPS.

9. Changes

We may update this policy. The current version lives on this page with the last-updated date at the top.